HellasCams - Need Help - Streamcam

Help with Viewing Live Webcasts and Videos

If you are behind a firewall then you must open the following ports to view the streaming videos.

Out: TCP on 1755
Out: UDP on 1755
In: UDP between port 1024-5000

Frequently asked questions:

How do I download and install the Windows Media Player?

How do I play the streaming videos?

How do I download the files to my computer?

Do I have to pay for the Windows Media Player?

Why are the videos not playing for me?

What is the difference between mid and low bandwidth?

How do I download and install the Windows Media Player®?
To download and install the Windows Media Player using Internet Explorer:

(1) Click "Get Windows Media Player now".
(2) In the box that pops up, select Run this program from its current location and then click OK.
(3) When the security warning appears, click Yes to continue installing.
(4) The program will then present you with an End User License Agreement. Click Yes if you agree to comply.
(5) While installing the Media Player, you'll specify your Internet connection speed. Choose between 14.4K, 19.2K, 28.8K, 56K Modem/ISDN, 128K Modem/Dual-ISDN, T1/LAN, or Unknown/Other. If you do not know your connection speed, ask your network administrator or refer to your modem documentation.
(6) Click OK.
(7) After you click OK, the Windows Media Player will open. You are now ready to listen to Windows Media sound samples.

How do I play the streaming videos?
To watch the streaming videos you need to install the Windows Media® Player on your computer. It's FREE and easy to install. If you do not have the Windows Media Player, you may get the Player now.

How do I download the streaming videos files to my computer?
To download, you must right click on the link and do one of the following:

Netscape: select [save link as... ]
Internet Explorer: select [ save target as... ]

Do I have to pay for the Windows Media Player?
No. The Windows Media Player software is FREE.

Why are the videos not playing for me?
(1) Your version of Window Media Player is earlier than 6.3.

(2) Your computer, the operating system, and/or your internet connection do not meet the system requirements.

(3) You may be trying to watch a MID bandwidth video with with a 56K dialup modem connection. Choose the LOW bandwidth video file instead.

(4) You're trying to view the videos with an incompatible player. Most players, including RealPlayer™, will not work.

(5) If you are receiving a specific error message, refer to the Windows Media Player Error Code Page

What is the difference between mid and low bandwidths?
Bandwidth refers to the speed of your Internet connection.
A MID bandwidth connection refers to a cable modem or DSL connection to the Internet.
A LOW bandwidth connection refers to a 56K dial up modem connection.

For MAC users

Video on HellasCams.gr is also compatible with MAC OS.

For OS X you will need to download Flip4Mac Windows Media plugin version 2.2.1.11. The Flip4Mac Windows Media plugin System Requirements are:

Mac OS X version 10.3.9 or later

QuickTime version 7.0 or later
(7.1.6 or higher recommended, see http://www.apple.com/quicktime/ )

Note: When connecting to Windows Media streaming servers, the Flip4Mac may try to download the requested media instead of streaming it. This can cause the video stream to stutter or loop back after a few minutes of play. To correct this:

(1) Open the System Preferences utility
(2) Click Flip4Mac WMV to open the Flip4Mac preferences pane
(3) Open the Browser tab
(4) Select "Use Flip4Mac WMV Browser Plug-in"
(5) Close System Preferences and restart any open browsers
(6) The next time you access a WMA or WMV stream, the plugin will display the streaming progress bar instead of the download bar, and the stream should play correctly.

If you still experience problems, try the following:

(1) Open System Preferences
(2) Click on QuickTime
(3) Select the Browser tab
(4) Click on "Empty Download Cache" button
(5) Close the system preferences and try and play the stream again.

For OS 8/9 you will need Media Player 7.1

After you've downloaded the correct codec or Media Player you may need to quit your browser and then re-start/re-open it for the player to work correctly.

Internet Connection Speed
Video clips on the site will play better with faster internet connections. Users with a high-speed connection (DSL or cable) should experience high quality video with relatively few problems. Users with a dial-up 56 Kbps modems (or slower) or an older computer with less RAM will experience longer delays while the clip buffers before playing, and may experience interruptions as the video plays.

Video Streaming
"Streaming" refers to video that plays while you are connected to the internet. This way you don't need to wait for the entire file to download to your computer before you can start watching. All clips on the HellasCams.gr Video site are streamed.